What do your conversations sound like? If someone was eavesdropping, would they walk away with a sense of brushing past heaven? How wonderful would that be? I hope people could walk past me and get a touch of heaven.

Picture yourself at a BBQ, what is the tone of the conversation? It’s so easy to get into a conversation about problems, challenges, dramas – whatever you call it. and these things are part of life. But so are solutions! Unfortunately, they often get left out of the conversation. Someone needs to bring them in, make Solutions a welcome friend.

(Are you a tiny bit inspired? I’m getting excited just typing this as it comes to mind. I love thinking happy thoughts! Don’t you?)

So how do we do this, be a little bit of heaven on earth? It definitely takes focus, because we so easily slip into the auto pilot of noticing the problem. Our brains are wired like that, and it’s a good thing, because we can be aware of danger and avoid it, notice things going wrong and address it – finding solutions. But we must decide to! A great friend is one who invites us to adjust our focus, and allows us to invite them to do the same.

Must fly, I’m going to meet someone now and give them a great invitation!

Cheering you on
Kerrie

What Makes a Great Salesperson? It’s someone who cares more about answering their clients concerns than making the sale. If you talk someone into something, someone else will talk them out of it.

Serving customers is an expression that is used lightly… (Fred! Come out front and serve!) Serving is not a task, it’s an attitude. When you are there to serve people, you make them feel special and safe to do business with you.

I recently went to get some hot chips for a friend, and so went to the shop they recommended (for quality and speed). After waiting for a full 5 minutes, standing at the counter, to be acknowledged by anyone, I asked how long it would take for $5 of hot chips. When the response was “oh, about 20 minutes” I said, “never mind” and walked out, wondering if I was making the right decision… how long would it be at Peter & Angela’s? I drove there, was greeted pleasantly by Courtney, and told it would be 5 to 10 minutes. They were just as busy, with as many people waiting as the first shop, but I noticed how they worked as a team. I left there and was halfway home in the time the other shop would have taken if I’d stayed. With an abundance of quality chips that the kids loved.

Lessons…

For me, go with my gut feeling – I’d looked at the shop from across the road and not felt great about it, I walked in and didn’t feel any better. Sometimes we want to be open-minded for the sake of others, but if your gut feeling doesn’t agree, go with it!

For customer service providers – be that – provide customer service. With a smile. If it comes without a smile is it really service, or just doing a job?

When a customer enters, acknowledge them immediately, make them feel valued as they step in the door. How do you feel when someone looks delighted to see you?

Work as a team, this makes you all far more efficient, so lessens stress, heightens the sense of accomplishment and is much more fun!

I’ll leave you with a couple of my favourite team quotes…

“When we all work together, we all win together.” (this one is on the wall in our office, under a picture of a group of skydivers in a free-fall formation)

And of course - TEAM =
Together
Everyone
Achieves
More.
Not just a nice anagram, but completely and scientifically proven to be true!

Have fun being a Great Sales Person.
Kerrie

In this week’s newsletter under the members only section, Kerrie Phipps Coaching & Development made a fantastic offer to Create the life Club members.

Kerrie has scheduled 3 FREE coaching sessions to the value of $250.00 each, for the first 3 Gold Members* who email a goal they want to achieve or an idea for a coaching conversation they would like to have. Be quick so you don’t miss out!

Click here now to view the newsletter and also Kerrie’s other great offer.

blue skies
Lyndon

G’day,

I was checking out you tube for John Maxwell stuff again the other day and came across this one on decision making. John Maxwell points out that we need to make decisions then manage them. This makes a lot of sense to me.

Without further ado. Here is the man himself.

Hope you enjoyed this video by John Maxwell on Today Matters.

Keep an eye out for more great videos.

blue skies
Lyndon